Boylesports operates in strict compliance with applicable gaming laws and regulatory requirements. All gaming activities are conducted under fair play principles and supported by transparent processes designed to protect players and ensure integrity of outcomes.
All game outcomes are generated by a certified Random Number Generator that is tested by an independent, accredited testing laboratory. Certification is renewed on a defined schedule, and the current certification is available for inspection by request to our Compliance team. Regular automated and manual checks verify the integrity of the RNG and the associated payout logic.
Game results are recorded in an auditable event log. The log includes the game identity, date and time, stake, outcome and payout. The log is protected against alteration and is available for verification by our Compliance team and, subject to applicable terms, by the player. Where applicable, game-specific payout tables and rules are published in-game and in the site help resources.
Players may access a complete wagering and gameplay history within their account. This includes date and time, game played, stakes, results and cumulative totals. Transaction history for deposits and withdrawals is available at all times within the account, with supporting details retained for a minimum of twelve months. All payments are processed in accordance with internal anti-money laundering controls and know-your-customer procedures; identity verification may be required prior to processing withdrawals.
Boylesports provides responsible gambling tools designed to prevent problem gambling and promote safe play. Available controls include time-based session limits, expenditure limits, self-exclusion, and cooling-off periods. We offer access to self-help resources and guidance, with staff-assisted interventions where appropriate. All protections operate in compliance with applicable law and licensing obligations.
We collect and process personal data solely to provide gaming services and to fulfill legal obligations. Our privacy policy describes data processing purposes, lawful bases, retention periods and data subject rights. Cookies are used to facilitate site operation, security and personalization; non-essential cookies are subject to explicit user consent. Data transfers, if any, occur only to trusted processors under written data processing agreements.
Boylesports is licensed and regulated by recognized authorities and maintains policies to ensure ongoing compliance with license obligations. In the event of dissatisfaction with a service or decision, players may file a formal complaint to our dedicated compliance team. If the matter remains unresolved, available remedies under the applicable regulatory framework may be pursued in the jurisdiction where the license is held. Details of the complaints process are provided in our terms and conditions and privacy policy.
To report a fairness concern, suspected irregularity, or a dispute regarding a game, please contact our Compliance and Customer Support teams in writing or via the official channels described in our Help section. We will acknowledge receipt within 2 business days and provide a resolution timeline based on the nature of the matter.